We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. Hence, we’re confident that you will be thrilled with your CLODOR garments as we go out of our way to ensure that they’re designed and built just for YOU. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to refunds, returns, remakes and alterations.

Because each one of our garments is custom-made specifically for you, we do not offer any refunds, exchanges or returns for any custom-made garments. Refunds and cancelations are not permitted for any order after 24 hours of placing an order and/or providing payment details to CLODOR. The reason for this policy is that once an order is placed, work on the order commences shortly thereafter and expenses are incurred by our business as part of the production process.

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We are 100% committed to working with you to achieve a solution. To that pursuit, we offer complimentary alterations and will remake your garment if it is deemed unalterable by our staff. Although customer satisfaction is a top priority for us, we recognize that it is impossible to measure a client’s satisfaction relative to his/her expectations and those of our expert clothiers. For this reason, we cannot guarantee your complete satisfaction with our products and/or service. For that reason, we do not offer refunds, exchanges or returns.

Although, we do provide complimentary alterations on all garments through our onsite team of expert tailors for the residents of Bhopal who can walk in into the store.

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Wear and Tear

Upon receiving your garments, it is your sole responsibility to inspect your garments and report any damages or defects to your assigned sales representative within 7 business days. You can also email clodorbcs@gmail.com with any issues.

We strive to provide the finest fabrics and materials available to construct our garments and make sure that they are the highest quality. We cannot be responsible for damages that are caused by personal wear and/or wear and tear that is caused from use or overuse.  To be clear, our warranty does not cover damage caused by a personal accident, improper care (i.e., excessive dry cleaning or mishandling by your dry cleaner), negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

Please keep in mind that certain fabrics can be very delicate; garments need to be treated with the finest care. If you want some recommendations on best practices to enhance the longevity of your garments, please reach out to your sales representative. Dry-cleaning your garments regularly is not recommended. Most dry cleaners use harmful chemicals and agents that destroy or breakdown the fabric, thereby diminishing performance, and durability.

Any holes that result from normal wear and tear will be deemed the responsibility of the client.

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Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more slim fitted. Due to the nature of different fabrics, the given measurement can differ marginally.

 

Color Display

We have done our best to display the colors of the products shown on this website as accurate as possible. However, the color of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or color of your visual display or resolution of the image or lights used while taking the photographs of the products.